Warranty & Repair

At EKart, we stand behind the quality of the products we deliver. Our Warranty & Repair policy ensures that you receive the best post-purchase support.

1. Warranty Coverage

- Most products sold on EKart come with a manufacturer’s warranty ranging from 6 months to 2 years. - Warranty covers manufacturing defects, hardware malfunctions, and product failures under normal use.

2. What is Not Covered

Damage caused by misuse, accidents, or unauthorized repairs.
Normal wear and tear (scratches, dents, fading).
Consumable items such as batteries, cables, and accessories unless specified.

3. Repair Services

- If your product requires repair, EKart will coordinate with authorized service centers. - Repair times may vary depending on the issue, typically ranging from 7 to 21 business days. - Out-of-warranty repairs may incur service and part replacement charges.

      ⚡ Tip: Always keep your purchase invoice and warranty card safe, as they are required to claim warranty and repair services.
    

4. How to Claim

To initiate a warranty or repair request:

Go to “My Orders” in your EKart account and select the product.
Click on “Request Warranty/Repair”.
Provide product details, issue description, and attach pictures if required.

5. Contact Us

For warranty or repair-related queries, reach out to our support team:
Email: warranty@ekart.com
Helpline: +1 (800) 987-6543